We will not accept any claims outside of this time period. It is the customer's responsibility to inspect all goods within this time period. Freight Damageįreight damage claims must be lodged within 7 days of receiving goods. We highly recommend people who are living off-grid, or using our equipment for mission-critical applications, invest in backup Inverters and Solar Charge Controllers. It is the customer's responsibility to ensure they have sufficient backup equipment to cover them in the event of equipment failure. We do not provide replacements to cover you while your item is tested or repaired under warranty. Goods that are covered by a Manufacturer's Warranty will be eligible for a replacement or repair, at the discretion of the manufacturer.ĭOA (Dead on Arrival) warranty claims must be lodged within 7 days of receiving goods. We will NOT accept any goods without an RMA being allocated to you first. If you receive a refund, the cost of return shipping will be deducted from your refund.ĪLL requests for warranty or service MUST be lodged via the Technical Support page. You will be responsible for paying for your own shipping costs for returning your item. ![]() You will receive the credit within a certain amount of days, depending on your card issuer's policies.If your return is approved, we will initiate a refund to your credit card (or original method of payment).We will immediately notify you on the status of your refund after inspecting the item.We will inspect it and notify you that we have received your returned item. Consult this chapter in case of unexpected behaviour or if you suspect a product fault.Change of Mind returns may incur a restocking fee.Your item needs to have the receipt or proof of purchase.Your item must be in the original packaging.Your item must be unused and in the same condition that you received it.You have 30 calendar days to return an item from the date you received it. If you are not entirely satisfied with your purchase, we're here to help. If you need a more accurate estimate of shipping time please contact us. Once orders leave our warehouse we have very little control over the actual shipping time. ![]() These estimates do not apply if the destination is regional or remote. You can use the estimates below as a rough guide for shipping time: Orders are usually dispatched from our warehouse in Thomastown, VIC within 24 hours. It varies greatly based on the destination and the products ordered. If you have a specific reason to use or not use a particular courier please let us know. We use different couriers depending on rates and services available, including Toll IPEC, TNT, Allied Express, Australia Post and Fastway. If the checkout is not allowing your shipping address, please contact us and we will see what we can do to help. We ship to most destinations in Australia. This takes into account product weight and dimensions, and whether the location being sent to is metro, regional or remote. Shipping is calculated at checkout based on the contents of your cart and the shipping address.
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